Give your regulars a
club to belong to.
Marbs turns your customers into members who come back at full price and bring their friends. It lives in their wallet, no app to download, and we run it for you.
30 days free for founding venues. We set it up with you. No app, no card.
The problem
Discounts attract the wrong crowd. Apps get deleted.
You did not open your venue to compete on price. Discounting trains deal-hunters and cheapens the brand. Guests learn to wait for the offer instead of valuing the experience. And most loyalty apps disappear within weeks: the average active user rate at 30 days is around 6%. The tool you built to bring people back is the first thing they remove.
of loyalty app users still active at 30 days. The rest deleted the app.
PassKit / Regulr industry data, 2024
of potential members lost at the "download the app" step before they even join.
PassKit / Regulr, 2024
You did not open your place to compete on price. You opened it to build somewhere people belong. There is a way to run loyalty that does exactly that, and it lives in the wallet they already carry.
For your guests
Your customers stop being customers and start being members.
They walk in, scan once, and they are in. After that, every visit counts for something.
- They earn as they go, when they spend, bring a friend, or back you online. The balance just grows.
- Their status climbs and never slips. Silver to Black, earned and theirs to keep, so they protect it.
- There is always a reason to return: a reward worth saving for, a fresh drop each week, and special things that open to their tier first.
of high-value guests say being publicly acknowledged matters more to them than any private perk.
Uberman, VIP psychology study
You set the menu. Members spend their credit on what you choose — money off, a treat, an upgrade, an experience — and tier unlocks the perks. You hold the rulebook.
The community
They do not just come back. They bring their world.
A member meets someone they know, scans their pass once, and they are friends. The room starts connecting itself.
of consumers trust a friend's recommendation over any advert.
Mention Me
Friends can send each other points, with a note. It costs you nothing new, the points were already earned, and it brings the receiver back in to use them. Only spendable points move, never status, so it stays a gift, not a loophole.
Members are invited to gatherings made for them, and they can see the ones a tier above, a standing reason to climb. You choose who is in, and the right people get the message and show up.
There is a board, but a tasteful one. It shows who is in the top 10, the top 50, the top 100, never an exact place. A quiet nod to your regulars, not a contest. Each cycle they are thanked with points, your most active earn a little faster next, and anyone can stay anonymous.
A discount the place next door can copy tomorrow. A community it cannot.
Your side
Run it in a few minutes a week.
Two things are yours each week: set the next event, and refresh the rewards on offer. Everything else runs on a fixed set of rules, automatically. No marketing skills, no daily babysitting.
The messages and points do real work. A wallet message lands on the lock screen and gets read almost every time, so an invite or a thank-you is actually seen, not lost in email. At each month end every active member gets a warm thank-you and a small bonus, which is what makes them feel valued and come back. And surprise points arrive when someone hits a milestone, because the reward you did not expect is the one you remember.
You finally know your room. Scan a guest and see what they spend, how often, who is drifting, who said they would come and who showed.
Every part is a switch you control. Your venue, your rules.
lock-screen read rate for wallet push notifications vs around 20% for email.
Give your regulars a club to belong to.
Get Marbs for my venue30 days free for founding venues. No app, no card.
The evidence
Members spend more, stay longer, and bring their friends.
the lifetime value of an emotionally connected guest.
They are also 71% more likely to recommend you. Belonging is not soft. It is the most valuable thing you can build.
MotistaWhy Marbella
Built for this coast, not bolted on.
We did the homework on the Costa del Sol. The mechanics are tuned to how this market actually behaves: status over discounts, seasonal regulars, and a wallet in every pocket.
Recognition is the product here.
On this coast the real product is the good table and the host who knows your name. Three in four high spenders value being recognised over any private perk. Discounts cheapen it; Marbs rewards status and access, what your guests actually pay for.
Uberman, 5,000+ VIP sessionsA wide-open category.
The Spanish loyalty market is heading past five billion, yet premium Costa del Sol venues run almost no structured loyalty, and the few that try keep it vague. You can be the first in your scene to do it properly.
ResearchAndMarkets, 2024No app, just the wallet.
Most guests already keep loyalty in the wallet they carry everywhere, and the wallet is fast becoming the loyalty homepage. Your pass installs in seconds, no app and no sign-up, and your messages land on the lock screen.
PAR / Punchh, 2025Built for the season.
Marbella roughly doubles to 400,000 people in summer, then empties for winter. Marbs holds status over the quiet months, so your summer regulars come back next June still Gold, never demoted for being away.
Everything MarbellaPricing
One flat fee. No cut of your sales.
We charge a monthly flat rate by active members, not a percentage of every sale you make. Every feature is a switch you control.
Your venue, your rules.
30 days free, then lock in your founding rate.
Founding venues only. Lock your rate before public pricing opens.
Founding and public rates
- Passes in Apple and Google Wallet
- Marbs earn and XP tier ladder (Silver to Black)
- Tier-gated credit menu and perks
- Guided setup
- Everything in Venue
- Leaderboard + end-of-cycle multiplier prize
- Events engine, airdrop engine, referrals
- Guest intelligence panel
- Full community phase: friend graph, marbs gifting, owner broadcast and polls
- Everything in Studio across up to 5 locations
- Priority white-glove onboarding
- Custom branding and elements
- Network leaderboards and quarterly review
- Optional: category exclusivity in your area, priced on top
Active member: a pass that earned or redeemed in the last 90 days. Quiet members do not count toward your bill.
Last call
Build your community.
Tell us about your venue on WhatsApp. We set the whole thing up with you and you go live the same day.
30 days free. 10 founding spots. Lock in your rate.